GCI IS FIGHTING TO KEEP YOUR RATES REASONABLE

Watch this video to get the latest updates on GCI's negotiations with Coastal Television and Vision Alaska.

An update on our negotiations with Vision Alaska and Coastal Television

Read our most recent customer update - February 15, 2021

Our contract with Vision Alaska and Coastal Television expired at 5:00 p.m. on December 31, 2020. This affects the local broadcast stations ABC, FOX, and CW (it does not affect the national cable networks, like Fox News, Fox Business, Fox Sports 1, and Fox Sports 2, which are separately owned). We are still actively negotiating with Vision Alaska and Coastal Television to resume carrying these channels, but they are asking for a large rate increase that is not the best outcome for GCI and our valued TV customers. Because we did not reach a deal by the deadline, they have pulled our right to continue bringing these channels to our customers. We are working hard to come to a reasonable agreement to restore these channels and are automatically crediting eligible accounts the value of the missing content each month these channels are unavailable.* Thank you for your support and patience as we work to get these channels back at a price that is fair to you.

*Courtesy credits will apply to individual residential and small business customers who were subscribers to the affected channels as of January 1, 2021. GCI employees, bulk/hotel customers, and landlord-provided services are not eligible for credits. Customers will see credits appear online within the next few weeks, or on your next invoice.

 

What’s Happening?

Vision Alaska and Coastal Television have taken away some of your TV channels because we refused to pay unreasonable rate increases for their content.

Each year, GCI negotiates numerous contracts with programmers so that we can provide our customers with access to the television shows, movies, and sports they love. GCI pays a fee for every channel we carry, and every year, those fees increase. GCI has already successfully completed negotiations for more than 60 networks in 2020. GCI tries to negotiate reasonable rates that help keep costs low for customers but sometimes programmers propose costs that are unrealistically high. In those cases when GCI cannot negotiate a more reasonable rate and an agreed upon rate is not reached, the network will pull the channel from our customers until its demands are met. 

In this case, Vision Alaska and Coastal Television, the Alaska operators of ABC, FOX, and CW have been asking for outrageous fee hikes across multiple channels that would ultimately contribute to higher costs for GCI TV customers. We are working to secure reasonable terms to bring back these channels.  

Which channels are impacted?

 City  ABC  FOX  CW
 All cities  ABC HD      FOX HD      CW HD 
 Anchorage      KYUR  KTBY  KYUR2
 Fairbanks  KATN  KATN2  KATN3 
 Juneau  KJUD  KJUD3  KJUD2

 

How can I watch my ABC, FOX, and CW programs in the meantime while they are off the air? 

One option is to consider video streaming services. Both YouTube and Hulu offer live TV programming from these channels and often have free trials for a period of time.

Free video streaming trials are offered directly from streaming providers and not offered from GCI.

Another option that may be available if you live in an area with an over-the-air signal like Anchorage, Fairbanks, and Juneau, is that you may be able to access the local stations using an antenna. In addition, many of the FOX shows are already available via other networks and services:

College Football: Big Ten, FS1, SEC, ESPN, ABC, PAC12, Eleven Sports
NFL Football: Superbowl is on CBS and NFL Network also replays games during the week. Alternate ways to watch and listen to Seahawks games
Hell’s Kitchen: Hulu
Bob’s Burgers: TBS, episodes online, Hulu
Family Guy: Hulu, Netflix (past seasons)
The Simpsons: FXX, Hulu 
Ghosted: Hulu 
The Last Man on Earth: Hulu 
Grey’s Anatomy: Hulu, YouTube TV
The Good Doctor: Hulu, YouTube TV
Big Bang Theory: TBS, CBS

 

FAQs

GCI is working hard to convince the local FOX station to negotiate a reasonable rate for our customers. We don’t want to pass on high programming cost to our customers because networks are demanding ridiculous rate hikes. We do not have a date when the programming will return at this time. You can help us by contacting the local ABC, FOX, and CW stations at 877-304-1313 or 907-561-1313 to request restoration of local stations.
GCI customers do not have access to these channels (ABC or FOX) on TV Everywhere or through individual applications. All access has been removed by Vision Alaska and Coastal Television until such a time comes that we reach agreeable terms.

We understand this is a frustrating situation and customer satisfaction remains our number one priority. So, as we work to reach a reasonable agreement that does not substantially drive up costs for GCI and our TV customers, we will provide bill credits to eligible customers.*

*Courtesy credits will apply to individual residential and small business customers who were subscribers to the affected channels as of January 1, 2021. GCI employees, bulk/hotel customers, and landlord-provided services are not eligible for credits. Customers will see credits appear online within the next few weeks, or on your next invoice. 

There should not be an impact to any ABC, FOX, or CW shows that you have recorded already on your set-top box. Although series recordings may still appear in the list, they will record a blank screen if the station pulls the signal during negotiations. To avoid this, you can either delete the recordings as they happen or the series recording. Once ABC, FOX, and CW are again available to GCI TV customers, you can set up the series recording again.
If you deleted your scheduled recordings you will need to set them up again.

If you live in an area with an over-the-air signal like Anchorage, Fairbanks, and Juneau, you may be able to access the local stations using an antenna. In addition, many of the FOX shows are already available via other networks and services:

• College Football: Big Ten, FS1, SEC, ESPN, ABC, PAC12, Eleven Sports

• NFL Football: Superbowl is on CBS and NFL Network also replays games during the week.

• Hell’s Kitchen: Hulu

• Bob’s Burgers: TBS, episodes online, Hulu

• Family Guy: Hulu, Netflix (past seasons)

• The Simpsons: FXX, Hulu

• Ghosted: Hulu

• The Last Man on Earth: Hulu

• 2 Broke Girls: TBS

• Big Bang Theory: TBS, CBS

Call the local station at 877-304-1313 or 907-561-1313. Demand that they give you your local ABC, CW, and FOX stations on GCI TV.
All TV providers like GCI, regardless of their size, including streaming and satellite TV providers must negotiate retransmission consent fees with local broadcasters. Any of these negotiations could lead to TV stations going off the air. Industry research says that 80% of TV markets in the United States have experienced at least one local broadcast blackout. DISH Network and DIRECTV subscribers have also experienced blackouts, and Hulu Live is in the middle of negotiations to prevent a blackout. Therefore, switching providers will not protect you from the threat of a blackout.