Privacy Policy

 

UPDATED as of September 26, 2025

The GCI Commitment

GCI is committed to delivering quality, innovative communications services to our customers. When you sign up for GCI Services and as you use our Services, Apps, or Websites, you entrust us with your Personal Information. Personal Information is data associated with you that (1) is not already publicly available and (2) specifically identifies who you are. This information enables us to provide and support services, and the ability to improve, develop, and market services and content to enhance our customers’ experiences.

Because your Personal Information is important to us, we use reasonable and appropriate physical, technical, security, and procedural measures as a safeguard to mitigate the chances of loss, misuse, and unauthorized disclosure. Because no security tool can provide absolute protection, however, we cannot guarantee that your Personal Information will not be subject to inadvertent disclosure through illegal or unauthorized acts by third parties. In the unlikely event of inadvertent disclosure, we will notify you as required by law.

In this Privacy Policy, we describe how we collect, use, and share your Personal Information, our commitment to protect it, and how federal and state laws apply to the individual services used by you. We reserve the right to modify this Privacy Policy at any time, and we will post the modified Privacy Policy to this page. Your continued use of our Services, Apps, or Websites following the posting of any changes will mean you accept those changes.

Scope of Privacy Policy

This Privacy Policy applies to Personal Information generated or collected through your use of the following services provided by GCI and our subsidiaries (“GCI”), individually and in any combination (the “Services”): GCI local and long distance, wireless voice, text messaging, mobile data, TurboZone, GCI.net e-mail, and internet services; United Utilities, Inc. local, long distance, and internet services; and United-KUC, and Yukon Telephone local telephone service. This policy also applies to users of GCI applications (the “Apps”) and visitors to www.gci.com, my.gci.com, and other GCI websites (the “Websites”). These Websites are intended for people who live in the state of Alaska and use our Services (or are interested in using our Services).

Personal Information

Personal Information as described below may be collected when you provide it directly to us, such as by signing up for Service, registering a user account, or communicating with our customer service and technical support representatives and field technicians. Other information you may provide to us may include content you include in survey responses or contest entries, information contained in your communications to us, information you make available to us via a social media platform, and any other information you submit to us.

Your use of GCI Services also generates or delivers Personal Information that may be collected in connection with those Services. In addition, GCI and partners working on our behalf may use log files, cookies, or other digital tracking technologies to collect Personal Information from the device you use to interact with our Services, Apps, and Websites.

Aggregate, anonymized, de-identified, or other information that does not identify who you are when used by itself is not Personal Information and may be used or disclosed by GCI.

More specifically, when linked with the identity of a specific person, Personal Information that GCI may collect includes but is not limited to:

  • Account information such as your contact and billing information, demographic information, your driver’s license or other ID number, copies of your photo ID or other identity documents, social security number, credit/debit card number, bank account number, and similar information;
  • Customer Proprietary Network Information (“CPNI”), as defined below, such as the quantity, technical configuration, location of certain telecommunication services used, all of which may be linked to your name, address, and phone number;
  • Equipment and technical data such as network or service performance data; IP addresses; and information about your devices, computer hardware and software, operating systems, modems, and routers, including settings, serial numbers, and Media Access Control (MAC) addresses associated with equipment you use;
  • Location information such as data about your wireless device when it is turned on;
  • The content you create, upload, and receive from others when using our services, such as e-mails and attachments in your GCI.net e-mail account and the content of your text messages;
  • Service usage data such as minutes and bandwidth used, and information about when you have accessed or used our Services; and
  • Information about activity on GCI Websites and GCI Apps (such as IP addresses, web addresses of sites visited before and after visiting GCI Websites, and other statistical data about visits and usage).

Use and Protection of Personal Information

We use your Personal Information to support our business functions, provide services, and improve your experience, including:

  • To monitor and maintain performance on GCI networks and devices;
  • To develop, support, and deliver purchased products and Services, to carry out billing and collection, and to answer your questions related to these Services;
  • To deliver more relevant and tailored marketing messages regarding other products or services that may be of interest;
  • To enforce our legal rights; to protect GCI and our network; and to detect and prevent fraud, abuse, and unlawful acts, including spam, malware, and other illegal content; and
  • For other purposes we disclose to you when you provide your Personal Information, such as when you participate in surveys and promotions.
GCI may also incorporate demographic information from third parties and use it alongside other GCI information, including Personal Information and other technical information, for business, analytical, and marketing purposes.
 
In the course of providing your Services, GCI may share Personal Information with our affiliates, contractors, service providers, business partners, and other third parties we use to support our business and provide our customers with Services. These third parties will be contractually bound to protect your Personal Information and prohibited from using it for any purpose other than the purpose for which the Personal Information was provided. We may share your Personal Information with the following recipients:
  • Affiliates: We may share your Personal Information with other members of our group of companies. 
  • Service providers: We engage vendors to perform specific business functions on our behalf, and they may receive your Personal Information from us or may collect it directly. As noted above, these vendors are obligated by contract to use Personal Information that we share only for the purpose of providing these business functions including supporting service functionality; helping us create our financial records; performing analytics to assist with improving our business; assisting us with security incident verification, response, and the detection and prevention of fraud, abuse, and unlawful acts; and supporting distribution of marketing e-mails.
  • Business partners: From time to time, we may share your Personal Information with other organizations for marketing purposes.
    Online advertising partners: We may partner with companies that assist us in advertising our Services, including partners that use cookies and online tracking technologies to collect Personal Information to personalize, retarget, and measure the effectiveness of our advertising.
  • Social media platforms: If you interact with us on social media platforms, the platform may be able to collect information about you and your interaction with us. If you interact with social media objects on our Services (for example, by clicking on a Facebook “like” button), both the platform and your connections on the platform may be able to view that activity. To control this sharing of information, please review the privacy policy of the relevant social media platform.
  • Other businesses in the context of a commercial transaction: We may change our ownership or corporate organization while providing the Services. We may transfer some or all of the information about you to another entity or its affiliates or service providers in connection with, or during negotiations of, any merger, acquisition, sale of assets or any line of business, change in ownership control, or financing transactions. We cannot promise that an acquiring party or merged entity will have the same privacy practices or treat your Personal Information as described in this Policy after the transaction is completed.

Under certain circumstances, GCI may disclose Personal Information to law enforcement, governmental entities, and other entities without notice or consent: 

  • When we believe in good faith that we are lawfully authorized or required to do so to respond to lawful subpoenas, warrants, court orders, or other regulatory or law enforcement requests;
  • To enforce or apply our terms of use and other agreements, including for billing and collection purposes and to prevent or respond to suspected fraud, abuse, and unlawful acts;
  • When necessary to protect our property or rights or the health and safety of our employees, contractors, customers, or other individuals; and
  • To the National Center for Missing and Exploited Children, in connection with a report concerning child pornography and/or child sexual abuse material.
Subject to the above, without your consent, GCI will not sell, trade, or disclose Personal Information that would specifically identify a customer, unless and except to the extent permitted by law. We will not sell or share your social security number and will not disclose your social security number to a third party unless authorized by law.

GCI will take reasonable measures to protect against unauthorized access to, or use of, records when disposing of records containing Personal Information.

GCI may also use Personal Information for other purposes when you give us your permission to do so.
 

Information Not Covered by This Policy

Our Privacy Policy does not cover any information you provide or convey directly to companies other than GCI, including services you may access or third parties you may interact with in the course of using GCI Services. Those providers may have separate agreements, terms, and privacy policies that govern the collection, use, and further disclosure of the information you provide to them, which we encourage you to review. To the extent you provide any of your information directly to them, that information will be subject to their respective privacy policies.


You also may access third-party websites or services via your internet or wireless data connections, and in doing so, you may provide information to other entities. GCI’s Privacy Policy does not apply to this information. For example, you may elect to access your Netflix account using GCI’s internet service—in this circumstance, the information you convey to Netflix is not covered by GCI’s Privacy Policy.

GCI Websites may contain links to other websites, including those of third parties that act on our behalf as agents, suppliers, or providers and that may have their own privacy policies. You should be aware that your information may be provided or conveyed by clicking on a link to another company’s website or advertisement from our Websites.

We do not control the tracking practices of third parties. We encourage you to consult the privacy policies of third parties whose services you use, as well as websites you visit and with which you do business to learn more about how those parties may use your information.

Additional Privacy Policy Terms

Local, Long Distance, and Wireless Telecommunications Subscribers

CPNI is a special category of information that includes individually identifying information about who, when, and where you call, who calls you, how much you spend on local, long distance, and wireless telecommunications services, which service plans you use, and information appearing on your bill regarding the type of services and features used. CPNI is protected by federal law. GCI does not sell or provide CPNI to any third parties, other than as described in this Policy. Under certain circumstances, GCI may be required to disclose CPNI without your consent, such as to comply with any laws, court orders, or subpoenas.

Within GCI, we use CPNI for billing purposes, to provide and change GCI Services, to contact customers for account service issues, and to provide information about other GCI products or Services that may be of interest. You have a choice about whether GCI shares your CPNI within our family of companies to create marketing offers regarding our other Services.

For wireless subscribers, GCI and GCI’s Apps primarily use location data (information about the location of your wireless device) to enable and support mobile and data Services and to provide 911 emergency services. Other third-party applications may also ask for your permission to use your location data for additional purposes. Please consult the respective policies of these third parties to learn more about their privacy practices.

Some GCI Apps that we offer for use with GCI local, long distance, and wireless telephone Services (including the Cloud Voice and Visual Voicemail apps) have access to additional information relating to your use of our Services, including any “Contacts” you have imported into the Apps, and the content of voicemails you have received. We do not use this information for any purpose other than to allow you to make calls and listen to voicemails using our Apps.

GCI has a duty, under the Communications Act and other applicable laws, to protect the confidentiality of your CPNI. You can make a written request for a copy of your CPNI to the GCI address written below. If GCI reasonably believes the request is valid, we will provide you with the relevant information by mailing it to your address or to any person authorized by you. 

Tracking and Interest-Based Advertising

Information about browser and App usage may be used in order to maintain and improve GCI’s network, Services, Websites, Apps, and content performance. In particular, when you browse GCI Websites and use GCI Apps, we may collect information about your device, your visit (such as your IP address, browser type, device settings, and other statistical information), and your App usage. We use such information for operational purposes, as well as to help tailor advertisements to better match your interests and to deliver more relevant marketing messages on our Websites, on Apps, via e-mail, or via other GCI Services and devices.

In addition, our Websites and Apps may use a technology that allows us to record clicks, mouse movements, page scrolling, and text typed into forms. This information does not include bank details or other sensitive financial information from our online payment forms. This data helps us improve our Websites’ usability. It may also be stored and used for aggregated and statistical reporting.

We may also use third parties to implement services to deliver advertisements about products and services, including GCI products and Services, on other websites, mobile websites, applications, and widgets. We or our third-party vendors may use cookies, pixels, web beacons, or similar technologies to collect information and deliver these ads based on your previous visits to GCI’s Websites or usage of GCI Apps. These third parties may also collect information about your online activities over time and across different websites and other online services. They may use persistent identifiers to track your internet usage across other websites in their networks beyond the Websites and Apps, and data collected from a particular device that you use may be used with another computer or device that is linked to the browser or device on which that data was collected. While we do not knowingly provide these entities with information that personally identifies you, these third parties may, with sufficient data from other sources, be able to personally identify you, unknown to us.

We may also use Google Analytics and other third-party analytics services on our Websites and Apps. These analytics providers use cookies or other tracking technologies to help us analyze how users interact with and use our Websites, compile reports on the Websites’ activity, and provide other services related to activity on and usage of our Websites. The technologies used by the analytics providers may collect information such as your IP address, time of visit, whether you are a return visitor, and any referring website. Our Websites do not use the analytics services to gather information that personally identifies you. The information generated by Google Analytics will be transmitted to and stored by Google and will be subject to Google's Privacy Policy. Visit Google's website to learn more about Google’s partner services and to learn how to opt out of tracking of analytics by Google.

You have options to limit the Personal Information that we and our partners collect for online advertising purposes.

  • You may disable cookies in your browser or mobile device using their settings menus. Your device or browser may also have “Do Not Track” functionality or give you the option to disable advertising functionality. Because we use cookies to support Service functionality, disabling cookies may also disable some elements of our Websites or Apps.
  • Many of the third-party advertisers that place tracking tools on our Websites are members of programs that offer you additional choices regarding the collection and use of your information. You can learn more about the options available to limit these third parties’ collection and use of your information by visiting their websites: the Network Advertising Initiative, the Digital Advertising Alliance, and the European Interactive Digital Advertising Alliance.

Please note that opting out of advertising networks services does not mean that you will not receive advertising while using our Websites or on other websites, nor will it prevent the receipt of interest-based advertising from third parties that do not participate in these programs. It will, however, exclude you from interest-based advertising conducted through participating networks, as provided by their policies and choice mechanisms. Our information collection, disclosure practices, and the choices that we provide, will continue to operate as described in this Privacy Policy, whether or not a Do Not Track signal is received.

Location Information

When you visit our Websites or use our Apps, we may request information about your location. This location information allows us to provide location-based services, such as presenting you with a low bandwidth version of our Websites, tailoring advertising for you based on your location, and customizing the content that is displayed. 

If you prefer not to share your location, you may do so in the settings of your browser or on your device. Please note that by opting out of sharing location data, your access to some Services may be limited or eliminated.

Children Under the Age of 13

GCI is concerned about the safety and privacy of all our users, particularly children. Minors cannot become GCI subscribers, and we do not knowingly collect Personal Information from children under 13 without parental consent. If we learn we have collected Personal Information from a child under 13 without such consent, we will delete it. 

Your Choices and Control

GCI is committed to protecting your privacy and offers the following choices to help manage the use of your customer information, including Personal Information. For questions about the choices described below, you may reach Customer Service at gciprivacy@gci.com or via phone at (907) 265-5400 (Alaska) or toll-free at 1-800-800-4800. (Please note that opting out of marketing e-mails, calls, and texts as described below will not apply to customer-service or account-related notifications for your current subscribed GCI Services.)

Customer Proprietary Network Information (CPNI)
You may decline to receive offers for other GCI Services based on your CPNI, and your decision to do so will not affect the provision of any Services to which you currently subscribe. To opt out of this type of marketing, please e-mail your request to gciprivacy@gci.com by including your (1) name, (2) home address, (3) home telephone number including area code, (4) Service number including area code, (5) Service billing address, and (6) Service account number. You may also send your request in writing via U.S. Mail to:

Attn: Customer Service
2550 Denali Street, Suite 1000
Anchorage, Alaska 99503

GCI will honor your opt-out request until affirmatively told otherwise.

Mailing List
If you do not want your name and address shared with third parties for “mailing list” purposes as described above in this notice, please contact customer service at (907) 265-5400 (Alaska) or toll-free at 1-800-800-4800.

E-mail
If you do not wish to receive marketing information via e-mail, you may opt out by following the “unsubscribe” instructions included in the e-mail message.

Phone
GCI maintains an internal Do Not Call List to limit telemarketing at your request. To be added to this list, please contact Customer Service. To limit general telemarketing inquiries, you can also add your wireline or wireless telephone number free of charge to the Federal Trade Commission’s National Do Not Call Registry by visiting and following the instructions at https://www.donotcall.gov. (Please note that registration with the federal registry alone will not exclude calls from GCI, which is permitted under law to make calls to customers with whom it has an established business relationship.)

Text
If you would like to stop receiving marketing text messages, please contact Customer Service at (907) 265-5400 (Alaska) or toll-free at 1-800-800-4800.

Access to Your GCI Personal Information

GCI honors requests from customers to access their Personal Information (such as name, address, or billing information). Please contact Customer Service to access your Personal Information in GCI’s systems. Be aware that we generally do not provide records of any inbound or outbound calls or other records that we do not furnish in the ordinary course of business (for example, as part of a bill) or which are available only from our archives, without valid legal process such as a court order.

Questions or Comments

If you have any questions or comments about this Privacy Policy or our privacy practices, please contact us at gciprivacy@gci.com.

Changes to this Privacy Policy

We may change this Privacy Policy from time to time as our business needs and the needs of our customers change. The most up-to-date version of this Privacy Policy will be posted on this website.

Last Modified: 9/26/2025

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