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Frequently asked questions

Quick answers to the most common questions about Yukon TV.

Already have Yukon TV? Find instructional videos, guides, and more helpful materials in our Yukon TV support library.

Switching to Yukon TV

The following is required to access Yukon TV:
Your experience on Yukon TV will be a lot like what you’re already used to. You’ll continue to enjoy live and recorded TV, on-demand viewing, and a huge selection of content. Yukon TV upgrades your experience by always delivering all channels in high definition and frees you to watch your favorite movies, shows, and sports from your favorite devices.
GCI will stop selling our existing cable TV service to new customers in November 2020. All GCI TV customers must migrate to Yukon TV by the end of March 2022 or their TV service will discontinue. From the date you discontinue your GCI TV, you will have 14 days to return your equipment to GCI or be charged an unreturned equipment fee.
You can upgrade to Yukon TV and get the same channel lineup you currently have, for a very comparable price. Many customers will actually save money by upgrading because Yukon TV doesn’t require cable boxes or their monthly fees. We also have some great promotional offers available to save you money and help ease the transition to Yukon TV!
Yes, all Yukon TV plans include local channels.
Your channels aren’t going away, they’re being migrated to Yukon TV. As an existing GCI TV customer, you already have access to Yukon TV and can continue viewing all channels in your plan package, on Yukon TV. All you need to do is activate this service. You will automatically enjoy 60 days free.1

 

1Offer for 60 days free Yukon TV requires a switch to that new platform — you will still be billed for your existing GCI TV service until you return your cable TV equipment to GCI. Your existing service will be terminated once you return any cable TV equipment to GCI, or automatically by GCI 60 days after you switch. Regardless, you must return your old TV equipment within 15 days of service termination to avoid unreturned equipment fees. Once you switch from your existing cable service to Yukon TV, you will not be able to switch back.

You still have time before you need to take action. Your existing TV service will remain active until the end of March 2022, though channels will continue to be removed up until that time. To maintain GCI TV service after the end of March 2022, and to get full access to all channels in your plan package today, you will need to upgrade to Yukon TV — available now. To help make the transition, we’re offering two months of free service on Yukon TV.
Unfortunately, you can only have one free device associated with your account. If you’d like to claim another free device offer, you must first pay off your existing free device.

Using Yukon TV Features

Once you have worked with a GCI representative to get connected to your Yukon TV plan, you can upgrade your plan and viewing features at MyGCI.
Yukon TV is a new platform, and allows for recording, pausing, and fast-forwarding like your existing box, plus some new features like Go Back, Restart, and cloud storage. (Not all features are available for all content on Yukon TV.)
In many cases, yes. Yukon TV lets you access network-approved recordings off-network through our mobile app. You can also access live and on-demand content via network TV Everywhere apps like WatchESPN, Watch HGTV, Bravo NOW, Fox News, and dozens more. Not all channels are available in all locations—some can only be accessed from your home.
This popular feature is available on most networks. It allows you to watch previously aired programming for up to 72 hours. That means even if you forgot to record a show, you might still be able to watch it with Go Back. To experience this feature, scroll back in the Guide and look for the Go Back icon, which appears as an arrow on a circular path.

Accessing Yukon TV

Yes. When you have Yukon TV, you can use your MyGCI login info to sign directly into network apps, as long as the network is a part of your Yukon TV package. For instance, if Fox is a channel in your Yukon TV package, then you can download the FOX Now app and use it to watch content from that network. This is a great option for watching missed shows or live TV when you're off-network. Learn more ➔
Customers are required to have GCI home internet in order to establish a connection to GCI’s core network, which is the data source behind Yukon TV service. Streaming Yukon TV at home does not count towards your home internet plan’s included high-speed data.
Any GCI internet plan will be sufficient to satisfy the connectivity requirements of Yukon TV. Streaming Yukon TV at home does not count towards your home internet plan’s included high-speed data.

Yukon TV is not currently supported on internet browsers or smart TVs, though we hope to offer these additional options as supported devices in the future. That being said, many customers with smart TVs that use an Android operating system have reported success in downloading and using the Yukon TV app on these devices. If you find that Yukon TV works on your smart TV, great! Please be aware that since smart TVs are not yet supported devices, we are unable to assist customers with any Yukon TV-related issues while operating on them. Please check our supported devices page for the latest in device compatibility.

More About Yukon TV

Yukon TV is a state-of-the-art streaming TV app that lets you watch live and on demand from your phone, tablet, and some of your most popular streaming devices like Apple TV or Android devices. Instead of having to rent a cable box you can just download the Yukon TV app and enjoy your subscription on your own equipment, without the equipment fees.

Learn more about supported devices ➔
We are bringing our television service into the modern day and age. Much like VCRs were replaced by DVD and Blu-ray players, streaming apps are the new, more efficient way to deliver video content. As our network continues to grow and support increasing internet and mobile connectivity demands, the modernization of our TV service will allow us to redistribute some of our network resources to support the growing use of data.
GCI is not exiting the TV business; we’re improving the way we deliver TV. Much like VCRs were replaced by DVD and Blu-ray players, cable box technology is being replaced by streaming technology. So, we’re replacing our outdated TV service (think, cable boxes) with our new TV service, Yukon TV. Oh, and when we say “streaming,” it just means that what you watch is being viewed over an internet connection — no longer over a limiting coax cable. Just think of it as TV without clunky cable boxes and their monthly fees!