September 3, 2024

Robocalling: Understanding flagged calls and their potential risk

We are proud to offer our local phone customers an industry-leading solution to better identify the calls they receive. You may have noticed some new caller ID labels displayed on your phone; these are the result of GCI following the FCC mandate called “STIR/SHAKEN”, which helps you identify the level of risk of potentially harmful phone calls. You may now see caller ID labels of Potential Spam, Potential Scam, or Potential Fraud when receiving calls.

Potential Spam - Low Potential Risk

Potential Scam - Medium Potential Risk

Potential Fraud - High Potential Risk

For more information on FCC mandates on scam calls visit: https://www.fcc.gov/consumers/guides/stop-unwanted-robocalls-and-texts

To report a fraudulent call or if your phone number ever displays as potential fraud on a call recipient's caller ID, please visit: https://reportarobocall.com/trf/

GCI business customers making outbound phone calls should register their numbers to reduce the potential of calls being flagged as a risk on a call recipient's caller ID: visit https://www.freecallerregistry.com/fcr/#submitform

Robotexting and Text-Blocking: GCI’s screening protocol

In accordance with the FCC's rules, GCI has put measures in place to protect customers from texts that are highly likely to be from illegal robotexts. These protections may cause certain text messages to be blocked on GCI’s network under specific conditions. If you think your messages are being blocked by mistake, please call 907-265-5400 (select options 2, 5, then 1), or email support@gci.net.

For more information on preventing robocalls and robotexts, please visit the FCC’s website at https://www.fcc.gov/consumers/guides/stop-unwanted-robocalls-and-texts