November 17, 2023

Self-Installation Instructions

Before you begin, make sure you have the following:

• WiFi modem
  
  
        Sagemcom         or        Hitron

• Power cord

           Sagemcom power cord      or           Hitron power cord

• Coaxial cable cord

• Ethernet cable (optional for connecting devices)

• AK-Fi Pods (WiFi Extenders)

• WiFi enabled device (phone/tablet)
• MyGCI credentials

1. Use the coaxial cable cord to connect the WiFi modem to an active cable outlet on the wall in your business.

        Sagemcom                       Hitron

2. Connect the modem to the power cord provided and then plug into an electrical outlet.

3. Give us a call at 800-800-4800, or send a chat on gci.com so we can activate your service. After we activate the modem, it will take just a few minutes for it to reboot.

• Your modem’s status indicator lights may turn on and off a few times. The modem will be online in just a few minutes the  symbol for Sagemcom or the @ symbol for Hitron (located on the front of the modem) stops flashing and remains lit. Note: For Sagemcom, not all lights will turn on, and an amber light is okay!

4. Download the AK-Fi Work app and install it on your mobile device.

5. Use your MyGCI credentials to log in.

You made it! Over the next 24-hours, your WiFi network will assess your connections and make adjustments to maximize your WiFi coverage and internet performance. It will automatically make these adjustments over time to always deliver the best service to your connected devices.

NEED FURTHER ASSISTANCE? If parts of your business seem to be lacking in performance or WiFi coverage, please let us know! We have new and advanced troubleshooting capabilities that can diagnose your issue. In some cases, we may determine a WiFi signal extender is needed and offer that to you to supplement your WiFi coverage and improve speeds. Please give us a call at 800-800-4800 if AK-Fi Work is not meeting your performance expectations.