March 8, 2024

Guest portal login options

Your choice of guest login options depends on both the user experience you want for your guests and how much you want to leverage the free WiFi you're providing for marketing and promotional purposes.

When a guest registers on your Guest portal their authentication token lasts for 24 hours, although there is no session time limit. During this same 24-hour period, if their device remembers the network, it will reconnect automatically.

Every subsequent day they connect to the guest network with the same device, they will need to confirm they are the same person again to get a new 24-hour token. 

Every time your guest connects using a new device or Mac, they will need to register on your Guest portal again.

Setting up the Guest portal

The captive Guest portal only takes a few minutes to set up.  Here's what you'll need before starting:

• AK-Fi Work mobile or web app
• Image or logo (File must be less than 1MB is size and must be .gif, .jpeg, .png, or .x-png file type; .png files are recommended to be less than 100KB and 400 x 200-400 pixels in size.)
• Text file with your Terms and Conditions for guest access (Optional; a generic set of terms and conditions is provided in the app)
• Company website (Optional; your company logo can be pulled from here)
• HTML color codes for your text and background (Optional) 

1. From the home screen tap the Gear icon on the top-right to access the Settings page.
2. Tap on the Guest WiFi.
3. Enter the Guest SSID name, enable Guest access, and set a Guest speed limit if you haven't done so already.
   
4. Tap on Set up guest login portal.
   
   
   
5. Tap on the Business info button.
6. Under Logo, use the Upload button to upload an image stored on your phone. If you have a company website you can use the Scan website URL option to automatically search your website for an appropriate photo. Use the slider to resize the image.
7. Tap on the fields to enter your Business name, and Footer text.
8. Open the file with your Terms & Conditions copy the text into your phone's clipboard and paste it into the Terms & Conditions field. (Optional)
9. Scroll back up and tap on the < Back button. Do not tap on the Done button in your browser bar. This will close the browser without saving your changes.
   
   
   
   
   
   
   
   
   
10. Tap on Login options and choose the methods you want to be used by your guest to log into the guest network.
    
    
    
    
    
    • Enable Free WiFi — Allows guests to log in without providing any information
    • Connect with Email — Requires the guest to provide an email address
    • Connect with Passcode — Requires the guest to enter the password you've set

11. Tap on Advanced to change text color, background color, and set a redirect URL.
    
    
    

12. When finished with these options, tap on the button.

13. Use the Preview button to give your guest portal a try. If are satisfied, tap on the Publish button to activate the Guest portal or use the button to continue making changes.
      
    
    

Guest portal login steps

The first time a guest logs in, they will need to go through all steps required.

1. Accept the terms and conditions.
2. Choose their email communications preferences if you have this feature enabled.
   
   • If they choose Yes, they will proceed to the login option configured, and their email is saved for download.
   • If they choose No, they will proceed to the login option configured, although any information provided will not be saved.

They are then redirected based on the settings configured in the Guest portal.

Subsequent Guest portal login steps

If they disconnect from the Guest WiFi and reconnect using the same device within the next 24 hours, they will skip the Guest portal and just reconnect. After that, if their device is still using the same Mac, they will just need to confirm they are the same person when they connect again.

Limiting guest bandwidth

You can limit the internet speed available to your guests, so they do not impact the Internet bandwidth available for your critical business applications or your employees. Guests are allocated a percentage of the average internet speed measured during the last three Speed Tests.  

1. From the home screen tap the gear icon on the top-right to access the Settings page.
2. Tap on the Guest WiFi.
3. Tap on Limit Internet usage and choose the percentage you wish to allocate for all your guests.
4. Confirm your choice by pressing OK. 

Downloading the list of guest emails

If you selected "Connect with Email" when you chose a Guest Portal login option, the Guest Captive portal captures the emails of all guests during the last 30 days who have provided their emails and have also accepted the Terms and Conditions.

The Guest Captive portal captures the emails of all guests during the last 30 days that have provided their email and have also accepted the Terms and Conditions. You can download this list of email addresses to use for an email newsletter or marketing campaign.  

1. Log into the AK-Fi Work web app at gci.workpass.plume.com.
2. On the home page, click on the Download historical data button at the bottom of the guest list.
   
   • If you do not already have the Connect with Email login option enabled on your Guest portal, you will be prompted to enable it. 
   • This button is also available in the WorkPass mobile app, but opens a browser window to the login page of the WorkPass web app.

A CSV named "guests" containing a list of emails will be downloaded by your browser.