Mobile Device Unlocking

A customer may contact us to unlock their GCI-purchased iPhone under the following circumstances or situations:

• Customer is traveling internationally and wishes to unlock their device for a limited period (60 days maximum) while traveling outside of the United States.
• For travel greater than 60 days, customers must call into Customer Service to confirm new return date and submit another unlock request.
• Upon return date, the device will be re-locked unless a new request to extend is submitted.
• Customer is deployed military personnel who is in good standing with GCI. Unlock will be performed upon provision of deployment papers.
• Customer paid full retail price for the Apple device and the customer has completed a minimum of 90 days of wireless service with GCI.
• Exception: All locked Certified Pre-Owned devices can be unlocked at the time of purchase.
• Customer has fulfilled all (24) months of his/her GCI wireless contract.
• Customer has chosen to pay Early Termination Fees for his/her GCI wireless contract.  
• Customer has paid a financed device in full.

To unlock a device, please contact our customer service line and we’d be happy to help.

Additional notes about device unlocking:

• For Apple Devices that have been warranty swapped through Apple, GCI or if the customer received an insurance replacement, the same requirements above apply.
• Once unlocked, GCI will no longer be responsible for the warranty of the device and the customer will be required to contact Apple with all warranty issues once unlock is complete.
• This policy does not apply if a customer has won the device through a contest or drawing.
• GCI reserves the right to decline an unlock request if it has a reasonable basis to believe the request is fraudulent in any way and/or if Customer's wireless account is not current, meaning that it has more than a 30-day balance.