You can measure your broadband performance including download speed and upload speed by following these steps:
Please note: Speed tests performed on older computers, smartphones, tablets, etc. and/or using different websites at different times will likely produce lower results due to outlying factors beyond GCI’s control.
Alternatively, you can measure your broadband performance by using GCI’s AK-Fi Work App for iOS or Android, where available. Our AK-Fi Work App measures the speed at your AK-Fi equipment rather than at an individual device connected to your network, which is limited by the slower speeds of WiFi and/or older devices that are not capable of achieving the full GCI-provided speed.
Important note for 2 Gig and higher plans: 2 Gig and 2.5 Gig plans may show a lower speed test result in the AK-Fi Work app due to the limitation of the speed test applet. This is purely a limitation of the speed test applet and not a true indication of the speed experience.
Check if your current modem has the capacity to support your plan's speed ➔
#1 — Verify that your modem supports your internet plan.
#2 — Understand the internet speed capabilities of your connected device, with consideration for its age.
#3 — Move the device closer to your WiFi gateway. The closer you are to your gateway, the less chance for signal interference.
#4 — Avoid interference. Place your WiFi gateway in a clear space, away from large items and other electronic equipment that may block your signal. For best results, do not place it on the floor or in a cramped space like a cabinet, closet, or drawer.
#5 — If you're still having issues, manually restart your Wi-Fi modem. Unplug the power cable, wait one minute, then plug it back in.
If you believe your WiFi connection is experiencing an interference that you are unable to resolve, let us know and we'll be happy to send a business support technician to your location to troubleshoot the issue. Contact us at 800-800-7754 today.
