How do I make a payment?

November 22, 2022

You can pay your bill in a variety of ways: by mail, by phone, online with MyGCI, or by stopping into a GCI store. Multiple methods of payment are accepted wherever you pay your bill.

Accepted Methods of Payment

  • Credit or Debit card — we accept Visa, MasterCard, Discover and American Express
  • Checking or savings account
  • Check
  • GCI gift card
  • Cash (in-store only)

Pay online with MyGCI

You can sign up and pay your bill online through MyGCI at my.gci.com. You can also set up autopay to schedule a recurring monthly payment for the total amount due on your bill. The amount due is automatically debited from your bank account or charged to your credit card.

Learn how to sign up for Autopay

Pay in store

Head into a GCI Store near you to check your balance, make a payment or get help with your bill.

Note: GCI is temporarily closing many of our retail stores to the public in urban areas and adjusting retail store hours at our other stores. We are taking this action to help promote social distancing in order to keep our employees and customers healthy, and to help meet the growing demand of customers who are calling, rather than visiting. Visit our store locations page to find a store near you.

Pay by phone

Dial 1-800-800-4800 toll-free nationwide, then follow the prompts to make your payment or hear your balance.   

Have a copy of your invoice or account number handy. You will also need your PIN.

Pay by mail

Mail your payment to PO Box 99016, Anchorage, AK, 99509-9016.
 

FastPhone/Prepaid available methods of payment

If you are a prepaid customer, you also have a variety of options available to add money to your plan or verify your balance. 

You can always visit a GCI store or one of our authorized retailers statewide to replenish your prepaid account.

Find a GCI Store near you

Paying Online

Go to https://fastphone.gci.com

Paying Over the Phone

  1. Dial 907-444-8100
  2. The automated prompt will ask you to confirm your phone number by pressing 1
    • If you aren’t calling from your prepaid phone, you’ll be asked to enter your 10 digit phone number.
  3. Enter your passcode
    • You will be told your current account balance and expiration date
  4. You may select from the following options:
    • Redeem a PIN
    • Pay by credit card
    •Apply funds from wallet to your plan
    • Speak to customer service

1-800-800-4800

CHAT

STORES