GCI provides assistance to federal, state, and local law enforcement agencies, courts, attorneys, and customers pursuant to accepted legal processes, while continuing to protect the privacy of our customers as required by law and applicable privacy policies. GCI also complies with civil and criminal process, and adheres to all applicable state and federal laws.
GCI's goal is to provide accurate and timely responses to all law enforcement, legal, and customer requests. The following information is provided to help ensure such requests are directed to the correct individuals. Failure to utilize these designated GCI contacts for requests, and/or failure to use required GCI forms, may delay the timing of any response.
For all routine requests from law enforcement agencies (LEAs) pursuant to the Communications Assistance for Law Enforcement Act, 47 USC 1001-1010 (CALEA), please submit your request in writing by mail, fax, or e-mail:
Mail:
GCI Records Custodian
Attn: CALEA
2550 Denali Street, Suite 1202
Anchorage, Alaska 99503
Fax: (907) 868-6919 (Attn: CALEA)
E-Mail: gcirecordscustodian@gci.com (include “CALEA” in the subject line)
NOTE: Make sure to include contact information so we can respond to your request.
In order to provide timely and responsive service in the event of an exigent circumstance, LEAs and PSAPs must provide a GCI Exigent Circumstances Form, or their legal equivalent to the TAC. Failure to use GCI format may cause a delay in response.
All emergency or exigent circumstances forms must be submitted by fax or e-mail to the GCI Technical Assistance Center (TAC):
Fax: (907) 276-3454 (Attn: Exigent Circumstances)
Email: TAC@gci.com (include “Exigent Circumstances” in the subject line)
NOTE: Make sure to include contact information so we can respond to your request.
For questions or to follow up on your request, call the TAC at (907) 868-5555.
For all other lawful orders, subpoenas, search warrants, etc., and all other requests relating to GCI business records, requests should be directed in writing to the GCI Records Custodian by mail, fax, or e-mail:
Mail:
GCI Records Custodian
Attn: Lawful Order Compliance
2550 Denali Street, Suite 1202
Anchorage, Alaska 99503
Fax: (907) 868-6919 (Attn: Lawful Order Compliance)
E-Mail: gcirecordscustodian@gci.com (include “Lawful Order Compliance” in the subject line)
NOTE: Make sure to include contact information so we can respond to your request.
If you are a GCI customer requesting information pertaining to your account, a request for Customer Proprietary Network Information (CPNI) pursuant to §222 of the Telecommunications Act of 1996, you must contact GCI Customer Service.
For basic account Information (including name, address, or billing information) contact GCI Customer Service by phone or mail:
Phone: (907) 265-5400 or (800) 800-4800
Mail:
GCI Customer Service
2550 Denali Street, Suite 1000
Anchorage, Alaska 99503
NOTE: Make sure to include contact information so we can respond to your request.
For other CPNI, a subpoena is required. Please reference 'Other Lawful Compliance Requests' above.
For questions about any of the above, feel free to contact the GCI Records Custodian:
GCI Records Custodian
2550 Denali Street, Suite 1202
Anchorage, Alaska 99503
Phone: (907) 203-4540
Fax: (907) 868-6919
E-Mail: gcirecordscustodian@gci.com