AK-Fi Work Support

AK-Fi Work, powered by Plume, is the first-of-its-kind suite of advanced WiFi and management tools, tailor-made for businesses. Fast, reliable, and secure, AK-Fi Work offers enterprise-grade capabilities in an easy-to-use and no- to low-cost package.

Getting Started

Setting up AK-Fi Work
What does the AK-Fi Work app do?
What is the difference between AK-Fi Work and other WiFi solutions?
Where should I place my Pods?
Setting Up Your Mobile App and Network
Cable Modem Getting Started Guide (PDF)
Fiber Modem Getting Started Guide (PDF)

How to

How to run a speed test on AK-Fi
Assigning a static IP address to devices on your network
How to configure your network to use a static IP
Connecting 2.4 GHz-only IoT devices
Connecting a Sonos device to your network
Enabling adblocking for Apple devices
Applying Shield settings at the network level
Setting up port forwarding
Setting up UPnP

General Support

Where should I place my Pods?
Which Access Zone should be used for my devices?
Access Zones
Managing the Employee Zone
Managing the Guest Zone
Managing the Secure Zone
Advanced Settings overview
Online Protection and adblocking
Online Protection and VPNs
Additional Pod placement tips
Resolving Pod connection issues