Fraudulent E-mail Alert

Recently, several GCI Internet customers have reported receiving suspicious emails that appear to be from GCI requesting GCI account information. As a general policy, GCI never requests your account information such as account numbers, user names or passwords via unsolicited e-mail.

Due to a significant increase in the number of these types of emails, we wanted to provide you with an alert about safe online practices and interactions with GCI regarding your account and services.

If you receive an e-mail claiming to be from GCI that you weren't expecting to receive, and the message requests you to update OR provide sensitive account information or confirm your username/password, do not reply to the e-mail as it is most likely a scam (also known online as a "phishing scam"). Please note that these 3rd parties often send messages that appear to come from GCI email addresses but they are not.

In addition, GCI would strongly encourage you not to click on web links sent to you in email and then provide personal or account information on those sites. These links may take you to pages that look similar to GCI, your financial institution, or other familiar sites but are in fact imitation sites set up to acquire your personal information with malicious intent.

The most secure way to access a web site is to open your web browser and either type in the site address yourself (www.gci.net  or www.gci.com) or use your existing bookmark (as opposed to clicking on any links in an email). If you do receive a phishing message that appears to be from GCI, please forward that message to us at support@gci.net so we can address the issue.

If you have any doubt about an email or phone call you receive from someone identifying themselves as a GCI representative, we strongly recommend you do one of the following to validate that inquiry:

1. Email support@gci.net to validate the authenticity of the message if received via email;
2. Call GCI's customer service directly at 265-5400 (in Anchorage) or 1-800-800-4800 and verify the inquiry you have received was truly from GCI.

GCI is committed to protecting your privacy and we value you as a customer. Please do not hesitate to contact us if you have any questions or concerns.